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Troubleshooting Adobe ID

If your Nook or other e-book device does not prompt you for an Adobe ID the first time you plug it into your computer:

  1. Go to Computer/My Computer to see the list of devices available on your computer.
  2. Double-click the Nook/device. You should see a list of folders and files.
  3. Delete the file named “”
  4. Safely remove the Nook/device and close Adobe Digital Editions on your computer.
  5. Re-open Adobe Digital Editions and plug in the Nook/device.
  6. You should receive a prompt to enter your Adobe ID into the Nook/device.